Homeowner’s Corner

Warranty 

The Stonebridge Homes family has created a customer care background where all of our clients are valued and their happiness is prioritized. All of our communities have designated realtors and site managers that take pride in making the home buying process a positive experience with the help of our front office personnel. We hope to exceed your expectations when it comes to building your dream home and will work hard to achieve full satisfaction while following our 1-Year Builders Warranty Program that is given at the closing of your new home.

Your builders warranty begins with a final walk-through that will take you through your finished custom home alongside the site manager and your realtor. During the final walk-through you will learn about your thermostats, central air conditioning, fireplace, windows, doors and various other helpful tips that will teach you about the function of your new home. You will also be looking for anything you may have questions on or that you would like us to address and writing them down as your first “punch list”. Your next punch list that you will submit to our customer service department will be at your 30-day anniversary of closing and another at your 1-year anniversary of closing. We strive to make customer service as simple as possible by giving our homeowners individual and undivided attention.

Helping you understand the warranty program and coverage is very important to us and we will help you every step of the way. Below is an example of our Warranty Standards that is provided to each client upon closing.

Maintenance Guide

At Stonebridge Homes we find that having access to tips and guides on homeownership is extremely helpful. Because we build in Massachusetts, it is also essential to do research on how to winterize your home correctly. Below you will find a list of maintenance tips that will help you succeed in keeping your home efficient and beautiful!

• Inspect and monitor washer/dryer hook ups regularly.
• Dryer vents need to be cleaned at least once annually.
• Furnace & HVAC filters to be changed monthly.
• Vacuum dust out of all vents monthly.
• Tubs, showers & other “wet areas” need to be re-caulked as needed. During regular usage caulking may shrink/crack.
• Cleaning out gutters of leaves or ice as needed to avoid leaking or overflow.
• Lawn maintenance. During the summer any landscaped areas need to be watered up to 3 times per day and fertilized.
• Running a dehumidifier in your basement (Below 60% humidity) at all times. New construction homes are built extremely air-tight and can allow the air to become humid.
• Locate the main water shut off, as well as the shut off at the toilet(s) and under sinks. Shut off the main water if there are any signs of leaks.
• Check condensation lines for clogging to ensure the heater will be working properly during freezing temperatures.
• During snow storms, check to make sure the gas meters and exhaust vents are cleared of snow.

 View Winter Precautions